Refund policy
At Mono Sabi, we take care in designing and making every product. If something isn't right, we're here to help.
Your Rights Under New Zealand Law
All Mono Sabi products are covered by the Consumer Guarantees Act 1993. This means our products are guaranteed to be:
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Of acceptable quality
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Fit for purpose
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As described
If a product fails to meet these guarantees, you are entitled to a remedy — a repair, replacement, or refund — depending on the nature of the fault.
Faulty or Damaged Products
If your product arrives damaged or has a manufacturing fault, please contact us within 14 days of receiving your order.
For minor faults (issues that can be easily fixed), we may offer to:
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Replace the product, or
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Provide a refund
For major faults (the product is unsafe, significantly different from description, or wouldn't have been purchased if the fault was known), you can choose:
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A replacement, or
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A full refund
To make a claim, please email us at monosabi.nz@gmail.com with:
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Your order number
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A description of the issue
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Photos of the fault or damage
We'll respond within 3-5 business days and work with you to resolve the issue promptly.
Change of Mind
We do not offer refunds or exchanges for change of mind purchases. Please check product dimensions, colours, and descriptions carefully before ordering.
If you're unsure whether a product is right for you, feel free to get in touch before purchasing. We're happy to help.
Returns Process
If we agree to a return, please:
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Pack the product securely in its original packaging (if possible)
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Include your order number
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Post to the address we provide
Return shipping costs:
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Faulty products: We will cover return shipping or arrange collection
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Other returns: The customer is responsible for return postage
Refunds will be processed to your original payment method within 5–7 business days of receiving and inspecting the returned item.
Products Not Eligible for Return
We cannot accept returns on:
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Products that have been used, altered, or damaged after delivery
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Products without proof of purchase
Contact Us
If you have any questions about this policy or need to make a return, please contact us:
Email: monosabi.nz@gmail.com
We're a small New Zealand business and genuinely want you to love what you buy. If something's not right, let us know and we'll do our best to make it right.
This policy was last updated on February 2026.